Frequently Asked Questions
| Before moving in, we professionally clean the home and carpets. Our maintenance and leasing teams also complete a thorough walk-through to ensure your home is in excellent condition. |
| Yes, our maintenance team is available Monday through Friday during regular business hours, with after- hours service provided for emergency situations |
| There are several convenient ways to submit a maintenance request. One of the easiest is through the resident app, which you can access from your phone or computer. You’re also welcome to call us during business hours—we’re happy to assist whenever we're available. If those options aren’t accessible, you can email us as well. We check our email daily to ensure timely responses |
| Maintenance requests are handled in the order they are received, unless it’s an emergency— emergency situations are always prioritized. Once we receive your work order, our maintenance team reviews the request and determines the appropriate next step. This may include entering your home with permission or contacting you to schedule a time. We aim to respond within 24 hours, though depending on the volume of requests, it may be sooner |
| You do not need to be present for maintenance work orders, but you're welcome to be home if you prefer. Please note, if there are any minors under the age of 18 home alone, our maintenance team will not enter unless a responsible adult is present |
| If you’re locked out during office hours, bring a valid ID to the leasing office. Once we confirm you're a leaseholder, we can lend you a key in exchange for your ID. After you've unlocked your apartment, simply return the key to retrieve your ID. If the office is closed, you'll need to contact a locksmith, as lockouts are not considered a maintenance emergency |
| While we don’t allow painting of the homes, you are welcome to hang or mount any décor you'd like to make the space your own. Please keep in mind that any damage, including holes left in the walls, may result in charges after moving out. Essentially, we just ask that you return the home in the same condition it was received. |
| Our spa is open daily from 9 AM to 10 PM. If it ever needs to close due to an emergency, we will send out proper notifications to keep residents informed |
| We offer free parking throughout our lot, making it easy to find a spot at any time. In addition, we have both attached and detached garages available for added convenience |
| Our community is proudly pet-friendly, with over 70% of our residents being pet owners |
| There is a $35 monthly pet rent, unless your pet is an ESA (Emotional Support Animal) or service animal. In that case, you can provide the necessary documentation for PetScreening for verification |
| We have a maximum of two pets per household with no weight limits. Our breed restrictions include Pit Bull Terriers, Staffordshire Terriers, Doberman Pinschers, Presa Canarios, Alaskan Malamutes, Rottweilers, Chows, Akitas, and Wolf Hybrids. If you have an ESA or animal service, please provide the required documentation to PetScreening for verification. |
| Standard appliances include an oven range, refrigerator, dishwasher, garbage disposal, microwave, washer/dryer, and air conditioning. |
| While we do not offer furnished apartments, residents have the option to work with one of our approved vendors to rent or purchase furniture for their home. As a Greystar resident, you'll also receive exclusive offers and discounts. |
| Currently, we are offering lease terms ranging from 6 to 12 months |
| Yes, we do offer corporate leases. Please contact the office for more information. |
| For liability reasons, we do not hold packages. However, we have a package locker where most deliveries will be placed. If a package is too large for the locker or if the locker is full, we request that carriers deliver the package directly to your door. |
| The fitness room is available 24 hours a day, so you can access it whenever you'd like. |
| A typical application can be approved on the same day it is submitted. However, delays may occur if there are issues verifying income. Additionally, if your background check is being processed from out of state, it may take 3-5 business days. |
| When paying rent, we offer two options. The first is through the resident portal, where you can make electronic payments up until the 8th of each month. The second option is to provide a cashier's check, which can be brought to the office and handed directly to a member of our team. |
| Renter’s insurance is required as part of your lease agreement. We require a minimum of $300,000 in personal liability coverage, and Talus Flats must be listed as an interested party on the policy. |
| In addition to your base rent, you will be responsible for the following utility charges: 1. $21 Door-to-Door Trash Hauling Fee 2. $50 Common Maintenance & Amenity Fee 3. Water 4. Sewer 5. Trash Compactor 6. Common Gas 7. Common Electric 8. Common Water Please note that charges for items 3 through 8 may fluctuate from month to month based on usage and shared community costs. Your home's electricity is billed separately and must be paid directly to Core Electric, our third-party electric provider, each month. |
| For utilities, everything billed by us will go through Conservice—there’s no need for you to set anything up, we’ve got it covered. However, you will need to set up your own electric account with Core Electric. You can reach them at 800- 332-9540. |
| Here at Talus Flats, each home comes pre-equipped with Xfinity WiFi for your convenience. If you choose to use Xfinity and would like to add cable service, a technician will need to visit your home to complete the setup. While Xfinity is available, you are not required to use them as your provider, you’re welcome to choose any internet or cable provider that suits your needs. Additionally, your lease includes a satellite addendum should you decide to pursue satellite service in the future. |
| As outlined in your lease agreement, subletting is not permitted under any circumstances |
| Public transportation is limited. Castle Rock offers limited services primarily aimed at seniors and individuals with disabilities. The Castle Rock Senior Center provides shuttle services for seniors, including rides to medical appointments and to the RidgeGate Station. Additionally, the town sponsors a voucher program for reduced-fare taxi services for residents who are disabled or lack access to a vehicle. For general travel needs, residents typically rely on personal vehicles or rideshare services like Uber and Lyft. |
| Talus Flats is located within the Douglas County School District. |
| We have both. 4 staircases and 2 elevators |
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